Refund policy
Effective date: May 23, 2026
Last updated: May 23, 2026
We want you to love romp. Pro.
If romp. Pro isn't right for you, we'll make it right. Here's how our refund policy works.
1. Free trial
Your 7-day free trial will never be charged if you cancel before it ends. No questions asked, no hoops to jump through.
2. 14-day refund window
romp. Pro is billed monthly ($4.99) or annually ($39.99) by Stripe. If you're charged for a romp. Pro subscription and decide it's not for you within 14 days, we'll refund the full amount.
Email hello@roostcreativecoop.com with "Refund Request" in the subject line and we'll process it within 2 business days.
3. After 14 days
We don't offer refunds for charges older than 14 days or for partial billing periods. If you cancel after the 14-day window, your romp. Pro access continues until the end of your current billing period.
4. Annual subscriptions
Annual subscribers who request a refund within 14 days of any renewal charge receive a full refund for that charge. Refunds are not available for charges older than 14 days.
5. Something went wrong?
If you were charged in error or experienced a technical issue, contact us regardless of the 14-day window. We'll review every case individually and make it right.
All payments are processed by Stripe.com Market Ltd. on our behalf.
6. Contact
Questions about a charge? Email hello@roostcreativecoop.com — we respond within 2 business days.
Questions? Email hello@roostcreativecoop.com. You can also read our Terms of service.
This document was prepared with AI assistance and reviewed by ROOST Creative LLC. It is recommended that you seek qualified legal counsel for advice specific to your jurisdiction and circumstances.